Privacy Statement
iTrade is developed and operated by NeonSurge and this policy applies to all application components owned, operated, controlled and otherwise made available by NeonSurge, its affiliates and supported organizations (including, but not limited to, mirrored, co-branded and successor sites). Our office address is:
Introduction
NeonSurge respects the privacy and security of your personal information. The following privacy policy describes the information we collect, how we use it and what rights you have to it. By using iTrade, you acknowledge and agree to the terms and conditions of this iTrade Privacy Policy Statement ("Privacy Policy"). If you do not agree to these terms and conditions, please do not use iTrade.
We reserve the right to change or modify our privacy practices that are described herein from time to time simply by posting a revised Privacy Policy on iTrade. Any such change shall be effective immediately upon posting of the revised Privacy Policy on iTrade. We reserve the right to make the revised or changed Privacy Policy effective for information we already have about you, as well as any information we receive in the future. We encourage you to refer to this Privacy Policy on an ongoing basis so that you understand our current privacy practices.
Privacy Policy
Like many applications, we gather information about how users utilize iTrade. We, may track your Internet Protocol (IP) address and other anonymous information from your device for trends and statistics (including, but not limited to, device version, device UUID, information requested and information used), but you will remain anonymous unless you provide us with personal information during your use of iTrade.
In addition to anonymous information, we also collect personal information from you at iTrade when you voluntarily submit it to us. We request personal information from you (which may include your email address, gender, year of birth, and when necessary, name, address and telephone number) when you:
- Complete a registration, request, survey, application or other form;
- Request a product or service from us;
- Sign-up to receive email notifications, newsletters or other correspondence;
- Submit information through iTrade;
- Participate in a promotion, contest, sweepstakes or similar promotional activity;
- Request e-mail, fax, mail or telephone support or services.
We also collect information about your activities on and through iTrade from other third parties.
Using Information
We may use the information we collect to:
- Customize and/or personalize your communications, viewing, and user experience;
- Better respond to your customer service inquiries;
- Communicate with you about your account information, or customer service needs;
- Communicate with you about our services and events, and for other promotional purposes;
- Improve our service;
- Administer contests, promotions, surveys or other website features;
- Provide technical support to you; and
- Perform any other lawful acts except for those acts expressly prohibited by the terms and conditions set forth herein.
Sharing Information
Except as expressly set forth herein, we do not loan, give away, sell, distribute or rent your personal information to any third party.
We will disclose your personal information to third parties if you have previously consented to such disclosures and in special circumstances, including, but not limited to, the sale of NeonSurge or any portion thereof; during the due diligence in connection with a potential sale of NeonSurge or any portion thereof; during any bankruptcy, insolvency or liquidation of NeonSurge; or in other similar circumstances.
For the purpose of fulfilling our mission and providing you with certain services and products and to process your requests, purchases, and payments, we may disclose your personal information to one or more of our affiliates, service providers or other third parties who are assisting NeonSurge in performing such services. Without limiting the foregoing, these third parties may provide NeonSurge with payment processing, shipping, data management, email distribution, live text chat, email response, market research, information analysis, and promotions management services. We provide such parties with the personal information they need to perform their respective services and we use commercially reasonable efforts to require them to safeguard your personal information and limit their use of it.
We also may disclose personal information about you upon request by the government; in response to a court order; when required by law or when we believe in good faith is required by law; to enforce our Privacy Policy, terms and conditions or other agreements and polices on iTrade; upon your request; or to contact, identify or bring legal action against someone who may be causing injury to or interference with our or others' rights or property including, but not limited to, claims for infringement of intellectual property, invasions of privacy or situations involving threats or alleged threats to the physical safety of a person's property. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing purposes.
We may also provide aggregated, non-personally identifiable information to third parties for any legal purposes whatsoever.
Protecting Your Information
We use commercially reasonable efforts to safeguard and secure your personal information while stored on our server systems. We use a variety of industry standard security measures, including encryption and authentication tools, to maintain the confidentiality of your personal information. Your personal information is stored behind industry standard firewalls and is only accessible by a limited number of persons who are authorized to access such systems, and are required to keep the information confidential. Regardless of these efforts by us, no system connected to the internet can be guaranteed to be 100% secure.
We use commercially reasonable effort to safeguard and secure the transmission of your personal information from your device to our servers. When you access your personal information or place orders, we offer the use of a secure server. To the extent you select the secure server method or your browser supports such functionality, all credit account information you supply is transmitted via Secure Socket Layer (SSL) technology. Regardless of these efforts by us, no data transmission over the public Internet can be guaranteed to be 100% secure.
Tell a Friend
If a user elects to use our referral service for informing a friend about iTrade, we ask them for the friend's name and email address. NeonSurge collects the email address of your friend for the sole purpose of automatically sending the friend an email inviting them to visit the site but does not store this information.
Children's Online Privacy
We do not knowingly collect personal information from children under the age of 13. iTrade is not intended to solicit information of any kind from children under the age of 13, and we have made commercially reasonable efforts to design iTrade to prevent our knowing acceptance of any such information.
It is possible that by fraud, deception or error, we may receive information pertaining to children under the age of 13. If we are notified of this, as soon as we verify the information, we will immediately obtain parental consent or otherwise delete the information from our servers. If you want to notify us of our receipt of personal information belonging to a child under the age of 13, please do so by emailing us.
Chat Rooms and Forums
iTrade may now or in the future include web logs (i.e., blogs), chat rooms, forums, message boards, and/or news groups. Any information that is disclosed in these areas becomes public information. You should exercise caution before disclosing your personal information via these public venues, which you do at your own risk. If you do so, you may receive, among other things, unsolicited emails or "spam" from others. NeonSurge cannot safeguard the privacy of personal information that is disclosed online in this manner.
Other Websites
When using iTrade, you may be directed to other websites that are beyond our control. These other websites may use cookies and pixel tags, collect data, or solicit personal information. Even though NeonSurge may be affiliated with these websites, we have no control over them or how they collect, distribute or otherwise use your personal information or how they safeguard and secure your personal information. NeonSurge is not responsible or liable for the conduct, policies or actions of the owners of such websites or the content displayed on these websites. These websites are linked to iTrade only for your convenience and you access them at your own risk.
Unsubscribing, Removing or Modifying Your Information
We want to communicate with you only if you want to hear from us.
To modify or delete any or all of the personal information you have provided to us, please login and update your profile.
You may unsubscribe from receiving emails from us at any time by using the link included at the bottom of each email communication. You may also unsubscribe by sending us an email.
In some limited circumstances, such as to resolve disputes, troubleshoot problems and enforce our Terms and Conditions of Use Agreement, we may retain in our files information you have requested to remove. Further, your personal information is never completely removed from our databases due to technical constraints and the fact that we back up our systems. Therefore, you should not expect that all of your personal information will be completely removed from our databases in response to your requests.
We reserve the right to send you certain communications related to iTrade that are considered part of your account, such as technical alerts, without offering you the opportunity to opt out of receiving them.
Terms and Conditions
NeonSurge has a Terms and Conditions Agreement that sets forth the terms and conditions under which we provide products, services and information to you with iTrade. Please review the terms and conditions governing your use of, and access to, iTrade. It is your responsibility to read, understand and comply with the terms and conditions set forth therein.
Questions and Feedback
We welcome your questions, comments, and concerns about this Privacy Policy and our privacy practices. Please send us feedback pertaining to these matters or any other issue you may have with Company or iTrade.
If you feel that we are not following our stated Privacy Policy, you may also contact state or local chapters of the Better Business Bureau, your state or local consumer protection office, or The Federal Trade Commission by phone at 202-FTC-HELP (202.382.4357) or at http://www.ftc.gov/ftc/complaint.htm.
Last Updated: March 18, 2009